Fax911 service allows you to receive an unlimited number of faxes per month.


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No, there is no limit on the size (number of pages) of the faxes that you receive.

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Yes, when you sign up for the Fax911 service you will get your own personal fax number. Please visit our Sign Up page for a complete list of the area codes that we currently offer.

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Please visit our Sign Up for a complete list of the area codes that we currently offer. We will continue to expand our service to additional area codes in the next 6 to 12 months. If you would like to request a specific area code, please visit our Contact Us page.

Please keep in mind that using an area code that is outside of your geographic area will not incur extra charges for you since our fax service is for receiving incoming faxes only - your fax senders are responsible for any possible long-distance charges.

You can also ask your local phone company to forward your existing local or 800 fax number to the fax number that we assign to you.

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We allow you to specify up to three (3) email addresses where you can forward your faxes. Received faxes will be forwarded to all specified email addresses.

After you sign up with us, you can log in to your account to modify your fax email addresses.

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When we forward your faxes to you in email, they will be stored as email attachments using the PDF or TIF/TIFF graphic formats (with a file extension of .pdf or .tif), depending on which fax format you have chosen to receive your faxes in. In order to view these PDF or TIF/TIFF fax files, you must use an appropriate viewer software. Please refer to Fax Viewers FAQ section for more information.

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Yes, you can keep your current fax number or forward the faxes sent to your fax machine by asking your local phone company to 'forward all calls' from your current fax number to your new Fax911 number.

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Due to customer privacy and security concerns, we do not store any faxes for our customers.

Remember however that once we forward a fax to your email address, you can treat it like any other email and store it indefinitely in your email inbox.

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Your faxes will be forwarded to the email addresses that you specified. They will be stored as email attachments using the PDF or TIF/TIFF graphic format (with a file extension of .pdf or .tif), depending on which fax format you have chosen to receive your faxes in. In order to view these PDF or TIF/TIFF fax files, you must use an appropriate viewer software. Please refer to Fax Viewers FAQ section for more information.


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If you have chosen to receive your faxes in PDF format, you can view them using the Adobe Reader available free from Adobe.

If you have chosen to receive your faxes in TIF/TIFF format, you do not need any special programs to view your faxes on Windows Vista, XP, 2000, or Me. Typically, you will have 'Windows Picture and Fax Viewer', or 'Imaging Preview', or 'Imaging for Windows' already installed on computers running Windows Vista, XP, 2000, or Me. If your operating system is different, please refer to one of the following scenarios:

For Windows 98, as long as you have installed the 'Imaging for Windows' program from your Windows 98 CD, you will be able to see your faxes using this program. To install the version of 'Imaging for Windows' included with Windows 98, follow these instructions:

1. Click Start -> Settings -> Control Panel -> Add/Remove Programs
2. Select the 'Windows Setup' tab
3. Select 'Accessories', then 'Details' - if 'Imaging for Windows' is not set up, then select 'Imaging', and click OK, and click OK again. This should install the imaging software that comes with Windows 98
4. Reboot if requested

If you are using Windows NT/95/3.1 or the Macintosh operating system, you may need to install a fax-viewing utility. You can download these utilities from the external web site at http://phoenix.gov/tiffview.html.

For all other operating systems, please download and install any fax-viewing utilities that can read faxes stored in the fax TIF/TIFF graphic format.

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You can simply use the 'Forgot Fax # / Password?' link on the User Login page to change your password. Enter your Fax911 fax number and we will send you an email with a link that will allow you to reset your password. This email will be sent to the email address that you used when you signed up with Fax911 (your "Account Email"). To ensure that you receive your 'Forgot Your Password?' email, please make sure you keep your account profile up-to-date.

If you do not receive our email within 24 hours, please contact us at support@fax911.com.

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You can simply use the 'Forgot Fax # / Password?' link on the User Login page to retrieve your fax number. Enter your account email address and we will send you an email with your Fax911 fax number(s). To ensure that you receive your 'Forgot Your Fax #' email, please make sure you keep your account profile up-to-date.

If you do not receive our email within 24 hours, please contact us at support@fax911.com.

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We understand your concern. First of all, Fax911 does not sell fax number lists to third parties. However, third parties are able to independently compile lists of valid fax numbers by probing phone numbers nationwide and determining whether they answer with a fax tone.

However, we do provide a means to help our customers to filter junk faxes.

Most junk faxes are not sent with Caller ID information. When a fax has no caller ID, we will send you an email with the following subject line:

        Subject: Fax911 from NoCallerID

Since most junk faxes will have this subject line, you can add a filter in your email application to filter out (or move) all faxes with the above subject line (by looking for the 'NoCallerID' keyword) to a specific folder for review.

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You can simply fax your previous paper faxes or any documents to your Fax911 fax number. They will be sent to your email account(s) as PDF or TIF/TIFF files. You can then choose to save them in your email account(s) or download them to your computer for storage.

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Fax911 is a receive-only service. You cannot send outgoing faxes.

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Your faxes are normally forwarded to your email account(s) instantly. If you are experiencing long delays, please consider taking one or more of the following actions:

1. Make Sure Your Email Addresses Are Up-To-Date - Since email is the main form of communication between you and Fax911, it is crucial that the email addresses we have on file is kept up-to-date. If the email addresses that you entered are incorrect or not up-to-date, it is most likely that you will not receive your faxes. Please login to your user account, click on Fax Settings tab, and check that your email addresses are correct.
2. Make Sure Your Email Account(s) Are Not Out Of Space - Faxes that are forwarded to your email account(s) will be rejected if your fax-receiving email account(s) are out of space (exceed allowed storage quota). Please make sure that this is not the case, and ask your fax senders to resend the faxes to you.
3. Make Sure Your Fax Service is Active - If your subscription period is up and you did not renew your subscription, your account will be automatically suspended. If your account becomes suspended, faxes will no longer be forwarded to your email addresse(s). To check your account status and make a new payment for your subscription, please login to your user account and click on the Billing tab.
4. Adjust Your Junk/Spam Email Filter Settings - Spam/junk email filters set by you or your email service provider might inadvertently filter out emails sent to you by Fax911. To ensure that you will receive your incoming faxes, sign up confirmation email, 'Forgot Your Password?' reminders, and billing reminders, please refer to How to configure your Spam Filters section of FAQ.
5. Try An Alternate Email Address - You can help narrow down the problem by specifying an alternate email address to receive your fax emails. You can signup for a free email service such as Yahoo! Mail or Hotmail in a matter of minutes. Please make sure that Spam Filters on your new email service are configured to allow emails from Fax911. Login to your user account, add your new email address to Fax Emails in the Fax Settings tab and save it. If you can receive your fax emails in these email account(s) but not in your original email account(s), this means that your fax line is working fine, and you will need to contact your email service provider regarding this issue (see below).
6. Contact Your Internet Service Provider or Email Service Provider - Apart from your own junk/spam email filters, your Internet Service Provider (ISP) or Email Service Provider might also have email filters on their side that could be filtering out emails sent by Fax911. Please check with your ISP to make sure emails from Fax911 can get through successfully. In addition, your email servers might be under heavy load due to a high amount of internet traffic, which can also cause delays in receiving your faxes. Please contact your service providers to check on the status of your email service.

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If you or your fax senders cannot connect successfully to your fax number, please first make sure that you or your fax senders are following the standard US dailing rules if they are dailing from outside of your local call area (by using the 1 + area code + 7-digit local number format). If they are calling internationally, or are dialing from a PBX system (such as from within an office or from a hotel), they must also follow the additional dialing rules that are required to dial out to another US number from such a system.
If your fax senders are experiencing this problem intermittently, it is possible that their local or long-distance phone companies are having problems connecting to your fax number. In this case, the issue mostly likely lies on the other end. In order to help you troubleshoot this issue, please gather the following information and contact us at support@fax911.com:

1. Your fax senders' originating fax number(s)
2. Your fax senders' local or long-distance phone company name(s)
3. Your fax senders' agreement and cooperation on working with us to troubleshoot this problem

Please keep in mind that since this problem involves your fax senders and their phone companies, we must get their approval and full cooperation in order to help troubleshoot this situation.

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If you cannot view any of the faxes that you received due to one of the following reasons::

1. Your faxes open up blank
2. Your faxes look distored and/or are unreadable
3. You get an error message when you try to open up your faxes

Then it is most likely that you are not using an appropriate fax viewer to view your faxes.

If you are having trouble viewing faxes sent by one or several specific fax senders, it is possible that the faxes were not sent successfully due to:

1. Fax handling errors such as paper misfeeds
2. Incomplete transmissions such as line interruptions or bad connections
3. The use of older fax machines

Please ask your fax senders to resend the faxes and see if the problem persists. If so, please try to send yourself a fax to see if you can view it properly. If so, the problem is most likely caused by your fax senders' fax machines or transmissions.

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If you are using Microsoft Windows and an appropriate fax viewer to view your faxes, you can navigate between different pages of your faxes using one of the following methods::

1. For Windows Picture and Fax Viewer - Locate a pull-down menu near the bottom of the fax window that contains a number (such as '1'). This pull-down menu specifies the page number of the fax that you are currently viewing. You can either select another number or use the left and right arrows next to this pull-down menu to navigate to a different page.
2. For Imaging Preview or Imaging for Windows - Locate an input field near the top of the fax window that contains a number (such as '1'). This input field specifies the page number of the fax that you are currently viewing, and you can either change this number, or use the left and right arrows next to this input field to navigate to a different page. If you do not see this input field, you can use the 'Page' pull-down menu from the menu bar instead.

If you are not using Microsoft Windows, please refer to your specific fax view's instructions on how to view multi-page faxes.
If you are using Microsoft Windows but you cannot locate the page navigation options specified above, it is most likely that you are not using an appropriate fax viewer.

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Spam/junk email filters set by you or your email service provider might inadvertently filter out emails sent to you by Fax911. To ensure that you will receive your incoming faxes and other email communications from Fax911, your spam/junk email filters must accept the following emails:

1. support@fax911.com
2. noreply@fax911.com

Then it is most likely that you are not using an appropriate fax viewer to view your faxes.

If you are having trouble viewing faxes sent by one or several specific fax senders, it is possible that the faxes were not sent successfully due to:

1. Fax handling errors such as paper misfeeds
2. Incomplete transmissions such as line interruptions or bad connections
3. The use of older fax machines

In most cases, in order to accept emails sent from the addresses listed above, you can either add them into your address book or to your trusted email whitelist.
Generally, if you cannot find our emails in your email's Inbox, you can follow these steps:

1. Search for our emails in your Spam, Junk, or Bulk Mail folder. If you found our emails, mark them as 'Not Spam'.
2. Add our email addresses to your address book or email whitelist.
3. Some email systems allow you to add the entire domain to allow emails from it. If this is the case, add fax911.com to the allowed domain list.

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There are absolutely no hidden fees. We only charge you a flat monthly fee for receiving an unlimited number of incoming faxes per month. There are no per-page charges, no setup and installation charges, or any other hidden fees. For more details on our pricing, please refer to our Fax Service Pricing page.

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Yes, we will send a monthly statement to your Account Email, which will detail your monthly subscription status. When your subscription is due for renewal, we will send you a renewal reminder one week and again one day prior to your account's expiration date.

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Yes, we do offer an automatic payment plan. If you choose to use our Automatic Payment option, we will automatically renew your subscription by charging your credit card before your subscription period is over. You can activate this option during the signup process, or you can log in to your user account and activate this option under the Billing tab at any time. If you choose not to use our Automatic Payment option, we will not renew your subscription by automatically charging your credit card when your subscription period is over. However, we will send you a renewal reminder one week and again one day prior to your account's expiration date, and you must then login to your user account to renew your service with us.
If you choose not to use the Automatic Payment option and do not renew your subscription by logging in to your user account and make a payment, we will assume that you do not want to continue your fax service, and our system will deactivate your account and stop the delivery of faxes to your email addresses.

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If you choose to use our Automatic Payment option, we will automatically renew your subscription by charging your credit card before your subscription period is over. You can activate this option during the signup process, or you can log in to your user account and activate this option under the Billing tab at any time. If you choose not to use our Automatic Payment option, you must login to your user account to renew your service with us when your current subscription period is over. For example, if you signed up for three (3) months' of service with us, you must renew your subscription after the three-month period is over. When your subscription is due for renewal we will send you a renewal reminder one week and again one day prior to your account's expiration date.

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Our fax service uses a prepaid, subscription-based pricing model. Therefore, we deduct the monthly credit for each month at the beginning of your billing cycle. When you first signed up, we activated your service and immediately deducted the first month's credit from the total subscription credits that you paid for (3 month), resulting in a remaining credit balance of 2 month.
For more details on our pricing model, please refer to our Fax Service Pricing page.

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Yes, you can renew or extend your subscription at any time by logging in to your user account to make one or more payments. Your remaining credits balance will be extended by the total number of credits (months) you purchased, extending your subsciption duration. For example, if you login to your user accuont and purchase to the three (3) month plan twice in a row, your total subscription period will be extended for six months.

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Our fax service uses a prepaid, subscription-based pricing model. Therefore, we deduct the monthly credit for each month at the beginning of your billing cycle. When we send you your last monthly statement at the beginning of your last billing cycle, we have just deducted your last month's credit from your credit balance, which leaves you with one more month of service before your subscription period is over.
For more details on our pricing model, please refer to our Fax Service Pricing page.

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If you choose to use our Automatic Payment option, we will automatically renew your subscription by charging your credit card before your subscription period is over. You can activate this option during the signup process, or you can log in to your user account and activate this option under the Billing tab at any time. If you choose not to use our Automatic Payment option, we will not renew your subscription by automatically charging your credit card when your subscription period is over. However, we will send you a renewal reminder one week and again one day prior to your account's expiration date, and you must then login to your user account to renew your service with us.

If you choose not to use the Automatic Payment option and do not renew your subscription by logging in to your user account and make a payment, we will assume that you do not want to continue your fax service, and our system will deactivate your account and stop the delivery of faxes to your email addresses.

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Absolutely. Once your account is suspended, it will stay inactive for 1 month. During which time you can still login to your user account and reactivate your account by making a new payment. Please note that once an account is suspended, faxes will no longer be delivered to you until the account is reactivated.
If you do not renew your subscription by making a new payment within this 1 month grace period, your account will be permanmently closed and you will need to sign up for a new fax number with us, if you choose to.

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To close your Fax911 account, login to your account, click on the Customer Support link in the footer of the page, and use the Close Account link located on the Customer Support page.

If you need help, you can also contact us at support@fax911.com and we will assist you.

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